| Nights/After Hours |
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If you have an emergency after our clinic is closed, please report to the nearest emergency room. A doctor can be reached by calling their cell phone: (512) 818-3962 and someone will return your call. All minor problems and/or refills on medications should be addressed during clinic hours
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| Medication Refills |
All medication refills should be handled during office hours. Some medications require that you see a doctor. Please allow 24 hours for refill request.
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| Labs |
Test results will be mailed to you or discussed with you at your next appointment. An additional bill from the laboratory may apply – this will be handled directly through them.
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| Messages/Calls |
All phone calls will be returned within 24 hours. Please leave an accurate phone number and detailed message with our front office. All calls require us to pull your medical chart in order to properly help you. We then forward the information to your provider for the proper treatment advice. If it is an emergency, please indicate this right away.
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| Charges/Billing |
All charges are payable at the time of service. If you have insurance, we are contracted by your insurance company to collect your co-payment at the time of service. For covered services, we will bill your insurance company, however all the accounts must be paid within 60 days.
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